Terms and Conditions
Last Updated: February 27, 2026
These Terms and Conditions govern your access to and use of the Corvidan platform, designed for medical spas and plastic surgery clinics. Please read these Terms carefully before using our services.
1. Acceptance of Terms
By accessing or using our services, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you may not use the service.
SMS Messaging Terms:
By initiating a text message to Corvidan, you expressly consent to receive conversational SMS messages related to your inquiry, appointment scheduling, and customer support.
Messages are only sent in response to user-initiated contact and are not used for unsolicited marketing.
Message frequency varies based on user interaction. Message and data rates may apply.
You can opt out at any time by replying STOP. For assistance, reply HELP.
Consent to receive messages is not a condition of purchase.
2. Description of Services
Corvidan provides communication automation tools, including SMS automation, missed call follow-up workflows, intake and lead qualification systems, and appointment booking assistance for medical spas and plastic surgery clinics.
Corvidan does not provide medical advice or clinical services, and does not participate in healthcare decision-making.
3. Client Responsibilities
Clients are responsible for ensuring compliance with all applicable healthcare laws and regulations, including HIPAA if relevant to their operations.
Clients must obtain proper patient consent prior to sending SMS communications through our platform and ensure all forwarded calls and messaging workflows are configured appropriately.
The client retains all responsibility for clinical decisions, patient interactions, and outcomes as a result of using the service.
4. SMS & Communications Compliance
Clients are required to complete A2P 10DLC registration if applicable, and to comply with all relevant laws including the TCPA and CAN-SPAM.
The company is not responsible or liable for client failures in obtaining proper consent or for compliance with communications regulations.
Clients are solely liable for their use of the communications services and for any resulting legal or regulatory issues.
5. Fees and Payment Terms
All services are provided on a subscription basis. Payment is due monthly in advance, as specified in your service agreement.
Late payments may result in suspension or termination of access to the service. No refunds are provided unless explicitly stated in writing.
The company reserves the right to change subscription fees with appropriate notice.
6. Service Availability
While we strive to provide reliable uptime, we do not guarantee uninterrupted access to the service. Scheduled maintenance windows and third-party dependencies (e.g., communication providers such as Twilio and hosting services) may affect availability.
We will make reasonable efforts to provide advance notice of planned service interruptions related to maintenance.
7. Data & Confidentiality
Clients retain ownership of the data they enter or store within the platform. The company may process data solely for the purpose of providing the contracted services.
Appropriate security measures are taken to safeguard client data, but absolute security cannot be guaranteed.
The client is responsible for maintaining the confidentiality of their account credentials.
8. HIPAA Disclaimer
The company is not a covered entity under HIPAA. Where HIPAA-covered workflows are used, a Business Associate Agreement (BAA) may be required.
It is the client’s responsibility to determine whether their use of the platform requires HIPAA compliance.
9. Limitation of Liability
The company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use of the service.
Total liability is limited to the total fees paid by the client during the three-month period preceding the event giving rise to the claim.
No guarantee is made as to the outcome of client revenue or business performance as a result of using the service.
10. Termination
Either party may terminate the agreement by providing written notice.
Immediate termination is permitted in the event of a breach of these Terms. No refunds will be provided for partial billing periods unless otherwise explicitly agreed in writing.
Upon termination, the client’s access to the platform will end.
11. Modifications to Terms
These Terms may be updated periodically at the company’s discretion. Continued use of the service after changes constitutes acceptance of the new Terms.
It is the client’s responsibility to review the Terms regularly.
12. Governing Law
These Terms are governed by the laws of the State of Minnesota, United States.
Any disputes arising under these Terms will be resolved in the courts located within that jurisdiction.